Customer service
How can we help you?
Packaging and delivery
Custom packaging
Packaging custom-made timber and sheet materials is anything but standard. We ship over 100,000 sawn panels a year and are just as skilled at packing as we are at sawing. Our online shop automatically determines the correct shipping and packing method based on dimensions, weight and quantities. Your order is then prepared for delivery — always packed to your exact specifications and, where possible, using recyclable materials.
DPD – small parcels
Every order is dispatched as a parcel in a custom-made box, with protective material and cardboard padding to prevent items from shifting. The result of extensive testing: many parcels per week with a very low damage rate.
Delivery terms by carrier/product
The online shop automatically selects the delivery time and carrier based on the contents of your order. The following applies to all orders: You will receive a dispatch confirmation as soon as the order has been handed over to the carrier.
DPD – small parcels
- Delivery to the first threshold on the ground floor, in one or more boxes.
- Not at home? The parcel will be delivered again or taken to a collection point.
- Changing the delivery date or giving permission for the parcel to be left depends on the options available in your area. If you are able to do so, you can do this via the DPD track-and-trace link.
DACHSER – pallet delivery by appointment
- Deliveries to consumers are by appointment only, so you can be sure you’ll be at home.
- You will receive an email update as soon as we dispatch your order; the courier will contact you by email once your order has arrived at the depot near you.
